SHIPPING & RETURNS
Return Policy
- All returns must be made within 10 days of receiving your delivery notice.
-All returns must be in unused condition and in original packaging.
-You will receive full refund on your product as long as it is in unused condition, undamaged and returned in the proper time frame.
- Only items purchased online can be returned through mail.
- If you are looking to return an item you have purchased please email onlinesales@toplineindustrial.ca with your name, phone number, order number and tracking number we gave you. We will then email you a form to fill out to put in package when item(s) are returned.
- All items being returned are to be insured and traceable (tracking number)
- All items purchased online can also be returned in store with proper paper work.
What is to be included in your return package
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All items that were purchased online that you wish to return.
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Insure all documentation you received is included along with form that was emailed to you.
Shipping
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If your order is returned to us, unclaimed of delivery to wrong address, there will be additional fees for the return.
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All Shipping is at buyers’ expense with exception of defective warranty cases.
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Once items are shipped orders can not be cancelled.
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If items (s) are defective we Topline Industrial Sales will cover the cost of return shipping.